The main part

Your own online shop, open when you are

Customers order from your menu on your own website and pay by card at checkout. The order is already paid before it reaches the kitchen.

Open and close with one switch

Busy night, short-staffed, shutting early? Close online ordering in a tap and customers see you are closed instead of placing orders you cannot make.

Orders even when you are shut

Outside your opening hours, customers can still order for collection when you next open — so the sale is not lost overnight.

Manage your products yourself

Add dishes with photos, change prices, and sort the menu into groups like Fish, Sides and Drinks — and your website menu follows.

Customers are kept in the loop

Every customer gets an email confirming their order and their collection time.

The online order menu with fish, prices and Add buttons

Special box meals ready to add to the basket

Real screens from The Crispy Cod, Chelmsford — running on Orca Serve.

In the shop

Every order lands in one app

Online, phone and counter orders all come to the Orca Serve app at your counter — one list, wherever the order came from.

🔔

Orders ring through live

A new online order pops up with a sound and a notification the moment it is paid, and the ticket prints on your receipt printer automatically.

📞

Pickups & phone orders

Someone rings in an order: type their name, tap 15 min20 min and it is on the list — marked PHONE and UNPAID until they pay at the counter.

🏪

A counter till that keeps up

Tap through the menu or search it, build the basket, and take the money — card on the terminal, cash with change worked out, or a bit of both.

💳

Card terminal built in

The till starts the card payment on your terminal and reads the result back, so every card sale is matched to its order. The cash drawer opens from the app.

↩️

Refunds without the fuss

Give money back on a counter sale — to the card or out of the drawer — and the refund is recorded against the order, so the books still add up.

📊

Know your takings

Daily Z report, plus weekly, monthly and yearly totals — online and counter takings side by side, then combined.

Card rates

Keep more of every sale

Card fees are taken off every single sale, so a small difference in rate adds up to a lot over a year. Tell us what you pay now and how much you take — we will come back with our rates and show you, in pounds, the difference.

Very good debit and credit card rates
Online shop, till and card payments in one system
Managed from one application
A real person on the end of the phone

Compare my rates

How much do small rate differences cost?

Card takings £20,000 / month

At 1.5%

£300 / month

At 1.0%

£200 / month

Half a percent is £1,200 a year

An example to show the maths, not a quote. Send us your own figures below and we will work out yours.

See it live

The Crispy Cod, Chelmsford

Award-winning fish & chips on Writtle Road, taking online orders, pickups and counter sales on Orca Serve. Have a look at their shop — that could be yours.

Visit their online shop

Getting started

Three steps, one phone call

1

Get in touch

Call or text 07570 358927, or send the form below with your current rates.

2

See the numbers

We compare what you pay now with what you would pay with us — in pounds, not percentages.

3

Start serving

We set you up with your online shop and the Orca Serve app, and you start taking orders.

Get a quote

Let's look at your numbers

Fill this in and it comes straight to us. Or skip the form and just call or text — whichever is easier.

Call us07570 358927 Text us07570 358927 WhatsAppMessage us Email[email protected]

1 About you

Your name *

Business name *

Phone *

Email

Type of business

Best time to call

2 What are you interested in?

Online ordering Pickups & phone orders Counter till Better card rates

3 Your card payments now

Are you using a card payment provider at the moment?

Yes No Not sure

Who is your provider?

Debit card rate

%

Credit card rate

%

Not sure? It is on your monthly statement from your provider — or leave it blank and we will help you find it.

How much do you take on cards?

£

per week per month

4 Anything else?

We only use these details to reply to you. See our privacy policy.